Project Components

The project delivers, installs, and commissions an integrated beneficiary satisfaction system using FeedbackNow solutions: six wall-mounted Smiley Box devices, four tabletop units, one LoRa gateway with embedded SIM, and a 12-month subscription covering infrastructure, licensing, connectivity, real-time data access, and dashboards. It also includes alert setup (email/SMS/push), operating hours configuration, remote support five days a week, and turnkey installation and initial operation.

A. The Challenge

Diriyah Company required frictionless, on-site satisfaction capture across multiple touchpoints, reliable indoor/outdoor connectivity, centralized dashboards for leaders, and instant alerts so field teams could act quickly. The solution had to ensure high uptime, consistent configurations, data accessibility, and remote support to maintain performance and governance at scale.

B. Our Solution

Deploy six wall-mounted and four tabletop FeedbackNow Smiley Box devices, integrate a LoRa gateway, and activate a 12-month cloud subscription. Configure alerts via email, SMS, and push; define operating hours and user roles; deliver installation, initial commissioning, and five-day remote support; and enable dashboards with real-time access for KPI tracking and rapid response.

C. Key Achievements

Complete end-to-end deployment with calibrated devices and a live gateway; dashboards providing immediate visibility; alerts operational; operating hours and workflows standardized; remote support active; and continuous feedback loops established, enabling timely interventions, trend analysis, and measurable improvements in beneficiary satisfaction across targeted locations.