Real-Time Feedback Solutions Deployment
Deploying real‑time feedback devices to capture and act on customer sentiment instantly.
In Progress
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Project Overview
Project Components
To capture customer sentiment instantly, Miqdam Al Rowad implemented real‑time feedback devices and analytics dashboards across service points. The system collected immediate feedback, aggregated data and provided visual reports so managers could see satisfaction levels by location and time, enabling quick interventions and continuous improvement.
A. The Challenge
Organisations relied on periodic surveys and lagging indicators, which prevented timely responses to customer dissatisfaction. Without real‑time insight, small issues escalated and service quality suffered.
B. Our Solution
We deployed FeedbackNow devices and connected dashboards at key touchpoints. Staff were trained to monitor and interpret live data, enabling rapid reaction to feedback. Integration with existing systems allowed for seamless reporting and action tracking.
C. Key Achievements
The solution delivered instant visibility into customer sentiment, empowering staff to address issues immediately. Service quality and satisfaction improved as trends were identified early and corrective actions were taken promptly.
Project Summary
Project Information
Client:
Meqdam
Value:
36,000 SAR
Start Date:
November 11, 2025
End Date:
December 11, 2025
Duration:
Thirty days
Project URL:
Status:
In Progress
Taxonomies
Service Area:
Customer Experience
Client Sector:
Corporate & Industry