Project Components

Our consulting engagement for the Saudi Ports Authority comprised two phases. Phase 1 promoted a Kaizen culture by analysing current cargo handling operations, benchmarking against leading regional and global ports, establishing baseline metrics, designing service-level solutions and standard operating procedures, and developing a detailed implementation plan with KPIs to achieve Vision 2030 targets. Phase 2 involved implementing the solutions with port teams, providing follow‑up reports, developing supporting solutions to address emerging challenges, updating the operational manual across all cargo types, and measuring customer satisfaction.

A. The Challenge

Saudi ports needed to raise operational performance and align with global best practices but lacked standardised procedures, baseline data and a continuous improvement system.

B. Our Solution

We benchmarked operations, defined best practices, established Kaizen frameworks, designed service procedures and SOPs, created KPIs and implementation plans, and worked with teams to implement and monitor improvements, updating manuals and responding to challenges.

C. Key Achievements

The project established a Kaizen culture, delivered detailed SOPs and service-level standards, improved operational performance, enhanced customer satisfaction, and provided an updated operations manual aligned with global benchmarks.