Capability Building & Training for Customer Services Sector Staff
Elevating customer-service performance through unified project skills and scaled workforce training
Completed
Project Gallery
Project Overview
Project Components
The project built the capabilities of Saudi Electricity Company staff in the customer services sector by delivering structured project management training across Saudi cities. Eight core courses covered foundations, lifecycle control, planning and monitoring, stakeholder management, and leadership communication, enabling 760 employees to standardize practices, strengthen delivery discipline, and improve service outcomes.
A. The Challenge
Address capability gaps and inconsistent project practices across dispersed customer service teams, with limited common language for planning, control, stakeholder engagement, and leadership communications.
B. Our Solution
Designed and delivered a sequenced curriculum in project management foundations, lifecycle control, planning and monitoring, stakeholder management, and communications for leaders, reaching 760 employees across all regions.
C. Key Achievements
Trained 760 employees, established common project language, improved planning and control discipline, enhanced stakeholder engagement and communication, and created a scalable training model for future cohorts.
Project Summary
Project Information
Client:
Saudi Electricity Company
Value:
499,200 SAR
Start Date:
April 9, 2022
End Date:
December 5, 2022
Duration:
Eight months
Project URL:
Status:
Completed
Additional Information
The Client Phone :
+966 920 000 222
The Client Email :
alkahrabaCare@se.com.sa
Taxonomies
Service Area:
Customer Experience, Research Capacity Building
Client Sector:
Government & Public Entities